"I feel safer since I have a new door and locks on both storm doors, which I didn't have before. I also think my heating bill will be lower since I have a better fitting door."

Client in HRDC's Housing Rehabilitation Program

Participant Satisfaction Survey

HRDC7 Participant Satisfaction Survey

1. Were you served in a caring, prompt, and professional manner?:

Yes

Please feel free to comment regarding the service you recieved at HRDC:

2. Date of Service:

3. Why did you visit HRDC today? (Please select all that apply.):

Other (please specify):

4. Please rate your level of agreement or disagreement with the following statements:

	Strongly Agree	Agree	Disagree	Strongly Disagree	N/A
The HRDC reception area was clean, comfortable, and welcoming
HRDC staff treated me with respect
HRDC staff were caring and supportive
HRDC staff provided me with information about available services and resourceful options
I received the services I needed
I was an active participant in stating my needs

5. How many times have you accessed HRDC service in the past year?:

3-10

10 or more

6. If you could change one thing about HRDC, what would it be?:

7. If a friend of yours told you that he/she was considering going to HRDC for help, would you: (please select one):

Strongly recommend HRDC

Recommend HRDC

Recommend that he/she NOT go to HRDC

Strongly recommend that he/she NOT go to HRDC

Please feel free to further explain your answer to this question:

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